Frequently Asked Questions

Where to Start

We understand the importance of each result. This is why we communicate a due date for each request. We always recommend in-person record searches – NOT DATABASE SEARCHES. This means we have someone literally walk into the court house where the person lives/lived to check court records. Although the onsite search takes a bit longer than a database search, this method ensures the most accurate and complete results. Database searches cannot always ensure information source, timeliness or accuracy.

This is the greatest area of confusion. First, no true Nationwide check exists. The courthouses at the county level retain the only comprehensive information, so looking at all counties of residence will accomplish this task appropriately. Second, very few states have a true Statewide check. A true check entails consolidating all county information daily. Only a handful of states actually do this. Most states make database searches available, however they typically consist of prison records and/or sexual offenders. These are typically by name match only and we recommend them only as a backstop to the county level searches. esa provides these types of searches as well.

Our county criminal checks are done on-site, so other identifiers such as date of birth, social security number, address confirmation and/or middle name can be used. Each record can identify how the record was matched to your Applicant. Database searches are typically by name match only making common name searches extremely difficult. If there are any discrepancies on the record, these will be noted on the report.

 

We instruct our searchers to report all cases listed under the person’s identifiers. We search a minimum of seven (7) years of criminal history in each county, although some jurisdictions retain history well beyond that. When available, we will report convictions as far back as available.

A social security trace has two very important purposes. First, it validates that the social security number is issued to your Applicant. This is done directly through the Social Security Administration. Second, it identifies prior addresses of your Applicant. Although your application may request prior residency, Applicants may attempt to hide a criminal history by omitting this information. The trace identifies prior addresses which directs us to the counties to search.

We have a team of specialists that handle all DoT and FAA regulated positions, including DoT Employment (Alcohol, Drug & Accident Questionnaire), pre-employment drug testing, random drug testing as well as the management of your random drug test program.

You have 3 options: fax, email or on-line. We recommend our website entry system. We can customize your account to accommodate multiple users, locations and/or request criteria. The on-line system allows you to see & retrieve results real-time. We regularly hear how easy the website is to use and it is FREE.

We pride ourselves on communication. You will never go through a voicemail system and you will always speak with a live person during business hours! Our team of customer service people are eager to help. Your call will be handled by an expert in the area of your question.

Learn What ESA Can Do For You

With 24/7 access to your data and an all-inclusive approach to screening, ESA Screening is your trusted partner for streamlined, secure, and confident hiring. Get started today and experience a better way to hire.